Safe Sensor Cleaning – Warranty Information
We choose our products carefully and offer a full money back guarantee if you are not satisfied.
Photographic Solutions have been cleaning camera sensors since 1998 and have considerable experience in cleaning film emulsions before that. Film is much more delicate and easy to damage than a camera sensor. Photographic Solutions Inc. provide a unique warranty that underwrites their confidence in their products and is your assurance that the products are safe to use, provided the instructions are followed.
Photographic Solutions Cleaning products are approved by major manufacturers including Kodak, Fuji, Leica, Leaf and Phase One.
Photographic Solutions Inc. Warranty Statement
Our Money-Back Guarantee
OUR REVISED GUARANTEE TERMS EFFECTIVE 18 SEPT 2015
Our CCD Sensor Guarantee
We offer a wide array of products that are used to clean digital SLR and cinema / video sensors. Many companies offer similar products, but no other company offers the same guarantee! We guarantee that our CineSwab, Sensor Swab, Sensor Swab ULTRA, Sensor Swab Plus , Aeroclipse or Eclipse products will not cause any chemical damage to the CCD or CMOS sensor coating when used in accordance with the instructions provided by the camera manufacturer and/or Photographic Solutions.
If it is determined that these products have attacked (dissolved) the sensor coating, we will reimburse the camera owner for the full cost of repairs upon presentation to us of an electronic proof of purchase showing the date, camera manufacturer’s repair invoice and the damaged sensor. This warranty applies to all cameras in any country. Sensors with scratches are not covered under this warranty. Scratches are caused by failure to fully remove all dust and dirt particles prior to using our products.
Email us for a return authorization and include a copy of the original machine receipt as your proof of purchase of our products (hand written receipts are not acceptable).
Please include a clear digital photo of the damaged sensor at this time. Once we verify all information, we will provide you with the address to send your camera and fully charged battery.
Do NOT include any other accessories other than a lens cap (no lens). US residents will be instructed to send their camera back to us; International residents will be directed to an authorized repair facility in their own country whenever possible, but may have to return it to us in the USA.
To protect the contents of your package, we strongly recommend that you take full insurance and choose a delivery service which requires a signature on delivery. This warranty applies to all DSLR cameras in any country.
Use of non-approved cleaning methods, procedures or products will void this warranty. Sensor Swabs or Sensor Swab ULTRA must be purchased in original Photographic Solutions packaging which includes the original Photographic Solutions instructions for use.
Please note that PEC*PAD is guaranteed for lenses only, and is not intended for use on sensors.
VIDEO CAMERA USERS: Please call us for specific instructions on where to send your camera for an authorized evaluation, cleaning and , if required, repair.
In addition we provide full telephone support. You can call anytime to discuss your cleaning issues.
If you have not cleaned your sensor before, we recommend you read our beginners tutorial here.