Just received the extra filter case, refund came through last week. Just wanted to say a big thank you for your excellent service and going the extra mile for customers, much appreciated.
IMPORTANT PLEASE READ - Covid-19 Update:
UK Mainland Orders
You can choose your delivery method and check the costs in the web shop checkout area, before paying.
For small, lightweight items, Royal Mail is recommended. For any shipments weighing over a few grams, we recommend courier delivery, as the Royal Mail is no longer providing competitive delivery costs.
We offer a choice of courier delivery services starting from £3.00 inc vat.
MyHermes (No Signature). This is our lowest cost service. Delivery is usually within 4 working days.
MyHermes (Signature Required). Delivery is usually within 4 working days. A signature is required upon delivery.
3 Day Courier. Delivery is usually 2-3 days after ordering. We usually use UPS, but may use an alternative courier service if appropriate.
If you require your order urgently, you can select Royal Mail Special Delivery* (see covid-19 update below). This service will deliver before 1.00pm the next working day, if booked before 3.30pm. This applies to the UK mainland only, non-mainland destinations may take longer. Please check with the Royal Mail for delivery times in your location. Items shipped by Special Delivery on a Friday will be delivered on Monday (next working day). If you require a Saturday delivery, please contact us directly for details and charges.
Special Delivery Guaranteed by 1pm - A notice from Royal Mail.
Our goal is to ship all Royal Mail orders by 3.30pm on the day of ordering. Orders placed after 3.30pm will be shipped on the following day (Mon-Fri) unless we are away at a show.
Please remember that First Class Post is not a guaranteed next day delivery service. If you require your order urgently, please select Royal Mail Special Delivery.
Non UK Orders
We ship to many countries.
You can chose your shipping method in the check-out area of the web shop and check the costs before paying.
You can select your country in the check-out area of the web shop. Most orders can be shipped by regular air mail. We try to keep our delivery costs as low as possible. Charges are based upon the weight of the goods ordered. Low cost, heavy items therefore cost more to ship than lightweight more expensive items. You can check your delivery costs before paying, by going to the web shop check-out area. Don’t forget to enter your country into the drop down box. Please contact us directly if you require courier delivery.
Other than Royal Mail Special Delivery, goods are not guaranteed for next-day delivery. Please allow up to 10 days for the goods to arrive. Non-UK destinations can take longer. All claims for non-delivery are investigated thoroughly within the limits set by the Royal Mail or the respective courier service.